Fair Usage Policy

Plan allowances

AI credits, email sends, WhatsApp messages, chatbot replies, team seats and storage are provided according to your plan. Allowances shown at purchase are per billing period and reset each cycle; purchased top-up credits are consumed after your plan allowance.

Where a plan is described as 'unlimited' for a feature, that means reasonable personal/business use — not automated, resold, or abusive volumes that degrade the service for others.

Messaging & deliverability limits

To protect sender reputation and comply with provider rules, we may apply per-minute, per-day and per-campaign sending caps, and gradually 'warm up' new senders. Bulk email and WhatsApp are metered against your plan and require consent-based recipient lists (see our Acceptable Use Policy).

Accounts with high bounce, spam-complaint or unsubscribe rates may be throttled or paused to protect deliverability for everyone on the platform.

Rate limits & automation

We enforce API and request rate limits to keep the platform stable. Automated scraping, denial-of-service behaviour, or attempts to circumvent limits, quotas or billing are prohibited and may result in suspension.

Excessive or abusive use

If your usage significantly exceeds typical usage for your plan, or negatively impacts platform performance, cost or reputation, we may contact you to upgrade, apply temporary limits, or (in serious or repeated cases) suspend the account. We will act proportionately and, where practical, give notice.

Questions

If you expect unusually high volumes or need a custom limit, talk to us first at support@grownextai.com — we're happy to help you find the right plan.